・About 15-20 business days.
・All products ship from Japan by EMS or DHL.
Tariffs and VAT are established by the customs authorities of the country or region where the goods are purchased and charged when the goods arrive. Due to the exchange rate, the price cannot be consistent with the price in physical stores. We apologize for the inconvenience.
Personalised items are created especially for you, therefore no returns are allowed.
Personalized items are specially crafted based on your desired color and size. Consequently, we do not accept returns for these items.
However, at UTO, we are committed to ensuring our customers have the best possible experience wearing our cashmere knitwear. If, after trying on the delivered product, you find the size isn't right, we are open to discussing an exchange.
・Requests should be made within one week of delivery.
・Only one exchange is permitted.
・Customers are responsible for the return shipping costs for exchanges.