Politique de remboursement
Your satisfaction is our promise. If you're not completely in love with your purchase, we welcome you to return it to us!
Exchanges
Before shipping, each product undergoes a rigorous quality inspection. Should you receive an item that's damaged, defective, or incorrect, we will promptly exchange it.
Contact us within 10 days of receiving your item to initiate an exchange. We will swiftly arrange a replacement, ensuring your utmost confidence in our products. Please note, we cover the return shipping costs for exchanges. In the rare event the item is out of stock, a refund will be issued.
Personalized items
Since personalized items are custom-made to your specifications, they are not eligible for returns. However, if the size of your delivered cashmere knitwear doesn't fit perfectly, reach out to us. We're committed to your comfort and satisfaction and will discuss potential exchange options.
Exchange Policy
・Please Contact Us as soon as possible within 10 days of receiving the product.
・Only one exchange is permitted.
・Customers are responsible for the return shipping costs for exchanges.
We're here to ensure your experience with UTO is nothing short of perfect.